Physical merchandise
We want you to love what you wear. Unworn, unwashed items in original condition may be returned or exchanged within 14 days of delivery. Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order number. We will replace it or refund it, our choice, at no cost to you.
Custom and made-to-order pieces
Personalized items, including custom Limitless pieces, are made for you and cannot be returned unless they arrive damaged or defective. Please double-check your personalization before checkout.
Presale and bundle orders
Presale orders may be cancelled for a full refund any time before the item ships. Estimated ship dates are estimates and may shift.
Digital products and memberships
Because digital products are delivered immediately, they are generally non-refundable. If a download fails or a resource is not as described, contact us and we will make it right. Recurring memberships can be cancelled at any time and remain active through the end of the paid period.
How to start a return
Email Jade.rhedrick@thejadeofalltrades.com with your order number and what you would like to do. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days.